Accessibility Statement

This accessibility statement applies to www.southessexhomes.co.uk

This website is run by South Essex Homes. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change contrast levels
  • Modify the font, colours, line height or spacing of text
  • Zoom in up to 200% without text spilling off the screen
  • The text will reflow in a single column when you change the size of your browser window
  • Navigate the website using just a keyboard
  • Translate the website into a different language
  • Listen to the website using a screen reader

We’ve also made the website text as simple as possible to understand.

We also provide assistive technology, enabling all website visitors to customise their experience through a range of options to suit their online accessibility and language needs. 

The Recite Me toolbar provides text-to-speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 65 text-to-speech voices and many other features.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Some older external video content does not have captions
  • We do not provide audio descriptions for videos.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email SEHcomplaints@seh.southend.gov.uk

call 0800 833160

We’ll consider your request and get back to you within 10 working days.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Communications & Project Manager: Julia Pack

Email: juliapack@seh.southend.gov.uk

Telephone: 07789 504813

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our Contact Our Teams page.

 

Translation services 

We will take reasonable steps to provide translation services and provide communication in alternative formats if they are needed. 

If you have limited understanding of the English language — either when it is spoken and/or when it is written down — please let us know and we can make arrangements to communicate with you in your required language.

To arrange this, please send an email to us at housingsupport@seh.southend.gov.uk.  Please be sure to include your full name, your address, your telephone number and your SEH payment reference number in your email.  Please specify your required language and whether you need translation services for printed information and/or for verbal conversations.

 

Alternative formats

We will take reasonable steps to provide communication in alternative formats if they are needed. 

If you require written communication to be issued to you in alternative formats, such as Braille or large print — please let us know by sending an email to us at housingsupport@seh.southend.gov.uk.  Please be sure to include your full name, your address, your telephone number and your SEH payment reference number in your email. 

 

Technical information about this website’s accessibility

South Essex Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The PDFs and Word documents on our website are essential to providing our services, but not all of them are fully accessible.  We plan to replace these documents with accessible HTML pages and are working through a programme to complete these by the summer of 2025.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish from March 2025 will meet accessibility standards.

 

Preparation of this accessibility statement

This statement was first prepared on 6th September 2021. It was last reviewed on 31st March 2025.

This website was last tested on 20th August 2021. The test was carried out by Verse One Group.